Name: Astra Lumina Seattle: Private Viewings & Group Tickets
Start: Thu Oct 17 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
End: Tue Mar 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
Location: Seattle Chinese Garden

Question 1

What can I expect from Astra Lumina?

Accepted Answer

Astra Lumina Seattle is a one mile long enchanted night walk through a botanical garden of varying terrain that guides visitors on a journey to discover the wonder of visiting stars. Through the magic of projections, lighting, and music, astral energy transforms the garden into a celestial pathway, connecting visitors to the stars and the vast world around them.

Question 2

Where is the experience located?

Accepted Answer

The event will take place at the Seattle Chinese Garden located at 6000 16th Ave SW, Seattle, WA 98106. View map.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held outdoors. If due to the weather forecast the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.

Question 4

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 45-60 min at this experience.

Question 5

Will food or beverage be available onsite for purchase?

Accepted Answer

Yes, there will be beverages and snacks available for purchase. Outside food & beverage is not permitted on the premises.

Question 6

Is there parking available?

Accepted Answer

Yes, there is parking at the venue. Parking passes are available for purchase in advance on the ticketing page and onsite on a first-come, first-serve basis. Please note we do not accept cash.

Question 7

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 8

Is there a dress code?

Accepted Answer

The event takes place at an outdoor botanical garden, where the ground and pathways are narrow or uneven in some places. Situated on a natural hillside location, you will surely trek a bit of dirt or other ground elements with you. As such, we strongly recommend you are outfitted for light outdoor activity.

Question 9

Will there be merchandise for sale?

Accepted Answer

Yes!  There will be merchandise for sale at the event.

Question 10

Where can I learn more about the organizers of Astra Lumina?

Accepted Answer

Astra Lumina is created and presented by Moment Factory, and presented by Fever. Learn more about Moment Factory here, and for more about Fever, click here.

Question 11

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 12

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. Please note we do not accept cash. You can purchase tickets in the Fever App or on the Fever website

Question 13

What are the different ticket options and prices?

Accepted Answer

Tickets are sold per person and include entry to the experience:

Adult - General Admission Adult

Child (4 to 12) - General Admission Child

Senior (65+), Student (13 to 26), or Military - General
Admission Senior/Student/Military

Family Bundle - Minimum 3 ticket purchase, of which max 2 are
adults discounted for families

Group Bundle - Minimum 8 ticket purchase discounted for
groups

Available add-ons (entry not included):

Celestial Package - a double-walled vacuum-sealed Astra Lumina
tumbler plus a beverage of choice (event entry and parking not included)

Parking Pre-Purchase - on-site parking at Seattle Chinese
Garden (event entry not-included). Limited spots available - purchase in advance for the best price.

Ticket prices start at $29 for adults and $21 for children.

Free entry for children under 4 years old.

Question 14

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket ID number.

Question 15

Do I need to print my ticket?

Accepted Answer

You can find your ticket in the Tickets section of the Fever app (you can download it from the Apple Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 16

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 17

What happens if it rains?

Accepted Answer

The experience is a rain or shine event, so we will continue to run through most rainy conditions. Tickets may only be rescheduled if an event is canceled due to inclement weather.

Question 18

Can I change the date of my ticket? Are refunds allowed?

Accepted Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow. No refunds are permitted under any circumstances. For more information, you can consult our T&C.

Question 19

Can I pay with cash at the venue?

Accepted Answer

Unfortunately, no. The venue is a cashless site.

Question 20

Can I make a group booking?

Accepted Answer

For discounts for groups and schools with a minimum of 20 people, please fill out the form on the Private Bookings page.

Question 21

Do you offer Press Passes?

Accepted Answer

Please contact press.astralumina@feverup.com for any press inquiries.

Question 22

Do you offer sponsorships?

Accepted Answer

Yes, contact sponsorship@feverup.com

Question 23

Could I be an Astra Lumina influencer?

Accepted Answer

We are looking for creative and passionate storytellers who are willing to socialize their experience at Astra Lumina. DM us from your favorite social media platform. Our social handle is @AstraLuminaExperience. https://influencers.feverup.com/

Question 24

Who is required to complete a liability waiver?

Accepted Answer

All guests are required to complete a Liability Waiver upon arriving on site. Children under 18 years of age must be added to their parent’s or legal guardian’s waiver. Please show confirmation email of completion at time of arrival.

Question 25

What time should I arrive?

Accepted Answer

Please arrive at the venue 15 minutes prior to your scheduled start time. This is to ensure you have enough time to check-in before entering the experience.

Question 26

What happens if I arrive late?

Accepted Answer

We may not be able to guarantee entry if you do not show up at the time indicated on your ticket. Please give yourself enough time to park and check in for the event, including providing proof of your completed Liability Waiver. If you do arrive late, we may ask you to wait until we can accommodate you.

Question 27

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

Question 28

Is the venue accessible?

Accepted Answer

Astra Lumina Seattle takes place within the Seattle Chinese Garden in areas with bumpy, dirt pathways that are narrow or uneven in many places. It is therefore not recommended and not easily accessible for those who require mobility equipment or special assistance. Limited sessions are available for guests who may require special assistance to travel the path. Please contact us to make arrangements.
If you have questions about other types of accessibility, feel free to contact us.

Question 29

What are the prohibited items at the experience?

Accepted Answer

Weapons (including off duty officers), flash photography, outside food or alcohol, light-up accessories that distract from the experience, or anything that may disturb other patrons are prohibited. All guests must pass through metal detectors and bag check before entering the experience. Bags will be subject to search before entering the experience.

Question 30

Are strollers allowed?

Accepted Answer

Strollers are permitted on the trail, however be mindful that there are areas with bumpy, dirt pathways that are narrow or uneven which can make pushing a stroller difficult.

Question 31

Do you offer carer tickets?

Accepted Answer

Please contact us if you are in need of any assistance or accommodations.

Question 32

Will there be strobe lights or fog effects?

Accepted Answer

The event contains many strong lighting effects, of which some may flicker or strobe.  Some exhibits also have high levels of fog effects.

Question 33

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

This is a walkthrough experience, so there is only limited seating available along the trail.

Question 34

Will restrooms be available on site?

Accepted Answer

Yes, restrooms/portable toilets are available at the event - please ask our staff on site for indications.

Question 35

May I smoke or vape?

Accepted Answer

No, smoking/vaping is not allowed at this experience.

Question 36

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to use flash or to disturb other customers. Professional equipment and tripods are not permitted. Don’t forget to share your best photos on social media and tag us @astraluminaexperience and use #astraluminaexperience.

Question 37

Is there a Lost & Found?

Accepted Answer

We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.

Question 38

Is coat check available?

Accepted Answer

Unfortunately, this venue has no coat check.

Question 39

Is there an age requirement?

Accepted Answer

This event is recommended for adults and children over 4 years of age. While we welcome young children to participate, please be aware the experience takes place at night and requires trekking about one mile through natural, uneven terrain.

Question 40

Will there be an audio guide?

Accepted Answer

Unfortunately, this experience does not include an audio guide.